cxurl's Privacy Policy

cxurl is a safe and reliable online casino and betting platform in Bangladesh. We give the highest importance to the privacy of our users. This Privacy Policy (Privacy Policy) will inform you how cxurl collects your personal information, why it collects it, how it uses it, and how that information is kept secure.

By using our website cxurl.cam or by registering for our services, you will be considered to have accepted the terms of this Privacy Policy. Please read this policy carefully. If you have any questions, contact our support team.

This Privacy Policy applies only to the cxurl platform. It does not apply to any third-party websites or services.

1 What Types of Information We Collect

We may collect the following types of information about you:

• Identity Information: Full name, date of birth, national identity card or passport number.
• Contact Information: Email address, registered mobile number.
• Financial Information: bKash, Nagad, Rocket, or bank account details, transaction history.
• Account Information: Username, password (in encrypted form), account activity history.
• Technical Information: IP address, browser type, device information, cookie data.
• Usage Information: Which pages you visited, how long you used the platform, which games you played.
• Communication Records: Details of your contact with us via live chat or email.

2 How We Collect Information

We collect information in the following ways:

• Directly from you: By completing registration forms, making deposit or withdrawal requests, or contacting us via live chat or email.
• Automatically: Through cookies, web beacons, and other tracking technologies when you use our platform.
• From third parties: From payment service providers (such as bKash, Nagad) or identity verification agencies.
• From public sources: For fraud prevention or to meet legal obligations.

3 How We Use Information

The information collected is used for the following purposes:

• To create, manage, and verify your account.
• To process deposits, withdrawals, and other financial transactions.
• To ensure platform security and prevent fraudulent activity.
• To meet legal and regulatory obligations, such as KYC (Know Your Customer) and AML (Anti-Money Laundering) guidelines.
• To provide you with customer service, support, and technical assistance.
• To improve the platform and develop new services and features.
• To ensure responsible gaming and identify problematic behaviour.
• To send you promotional information or offers with your consent.

We never sell your personal information to third parties for marketing or advertising purposes without your consent.

4 Sharing Information

We may share your information with third parties in the following circumstances:

• Service Providers: With payment processors such as bKash, Nagad, Rocket, or banks, solely to complete transactions.
• Technology Partners: Game software providers and technology support organisations that help operate our platform.
• Legal Obligations: In response to court orders, government directives, or requests from law enforcement agencies.
• Fraud Prevention: With authorised agencies for cybersecurity or fraud investigations.
• Business Changes: In the event of a merger or acquisition, in which case you will be notified in advance.

All third parties are contractually bound to uphold our privacy standards and may use your information only for specified purposes.

5 Data Security Measures

cxurl uses industry-standard security technology to protect your information. Our security measures include:

• SSL Encryption: All data transmissions are protected by 256-bit SSL encryption.
• Data Encryption: Stored sensitive information (passwords, financial data) is always kept in encrypted form.
• Access Control: Only authorised staff can access the information they need.
• Firewall and Security Monitoring: Continuous cyber threat monitoring and prevention systems.
• Two-Factor Authentication: Two-step authentication available for account protection.
• Regular Security Audits: Regular audits to identify and address platform vulnerabilities.

However, 100% security on the internet cannot be guaranteed. In the event of any data breach, we will notify you as quickly as possible and take the necessary steps.

6 Cookies and Tracking Technologies

Cookies are used to operate our platform properly. Cookies are small text files stored on your device.

• Essential Cookies: For the basic functionality of the platform, such as maintaining login sessions. These cannot be turned off.
• Functional Cookies: To remember your preferences (language, betting settings).
• Analytics Cookies: To analyse platform usage so we can improve the quality of our service.
• Security Cookies: To detect and prevent fraudulent activity.

You can control or delete some cookies through your browser settings. However, turning off essential cookies may prevent the platform from working properly.

7 Data Retention Period

We retain your information for as long as necessary:

• Active Account: Complete information is retained while your account is active.
• Closed Account: Even after an account is closed, some information may be kept for a defined period to meet legal obligations.
• Financial Records: Financial transaction data may be retained for an extended period in accordance with AML and legal requirements.
• Marketing Data: If you withdraw your consent, this will be stopped immediately.

After the defined period, information is securely deleted or anonymised.

8 Your Rights

You have the following rights over your personal information:

• Right of Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or incomplete information.
• Right to Erasure: In certain circumstances you may request deletion of your information (where there is no legal obligation to retain it).
• Right to Restrict Processing: In some cases you may request that the use of your information be limited.
• Right to Portability: You may request your information in a readable format.
• Right to Object: You may object to your information being used for marketing or profiling.
• Right to Withdraw Consent: You may withdraw any consent given at any time.

To exercise these rights, email [email protected] or contact our 24/7 live chat.

9 International Data Transfers

To provide our services, your information may in some cases be stored or processed on servers located in other countries. In such cases we ensure that:

• Data transfers are always carried out under appropriate security measures.
• The receiving country or organisation maintains internationally recognised privacy standards.
• Appropriate protective clauses are included in data sharing agreements.

10 Protection of Minors' Information

cxurl is a responsible platform. Our services are intended only for those aged 21 and above. We do not knowingly collect information from minors. If we are informed that we have collected information from a minor, we will immediately delete that information and close the associated account.

If a parent or guardian believes their child's information is held by us, please contact [email protected].

11 Policy Changes and Updates

cxurl reserves the right to change or update this Privacy Policy as needed. If any significant changes are made, we will inform you in the following ways:

• By displaying a notice on the website.
• By sending a notification to your registered email.
• By updating the "Last Updated" date at the top of the page.

Continued use of the platform after any changes will be considered acceptance of the new policy. We therefore recommend visiting this page regularly.

12 Third-Party Links

Our platform may sometimes contain information about game providers or payment services. These third parties have their own privacy policies and cxurl has no control over them. We recommend that you read the privacy policy of any third-party service before using it.