cxurl Terms and Conditions

1 Introduction

cxurl is an online casino and betting platform in Bangladesh. These terms and conditions ("Terms") apply to the use of the cxurl website (cxurl.cam) and all services under it. When you create an account on this platform or use any of its services, you are considered to have fully agreed to these Terms.

cxurl reserves the right to modify these Terms at any time. A notice will be published on the platform before any changes take effect. Continued use of the platform after changes are made will be considered acceptance of the new Terms.

2 Age and Eligibility Requirements

The following conditions must be met to open an account and use any service on the cxurl platform:

• The applicant must be at least 21 years old. This platform is open only to those aged 21 and above.
• All information provided during account registration must be accurate, complete, and up to date.
• A person may operate only one account — creating multiple accounts is strictly prohibited.
• Users from regions where the platform is prohibited or subject to restrictions may not use this platform.

3 Account Registration and Management

By opening an account on the cxurl platform, you receive a personal and non-transferable membership. Rules regarding accounts:

• Correct name, mobile number, and email address must be provided at the time of registration.
• It is your responsibility to keep your login credentials (username and password) completely confidential.
• If you suspect unauthorised access to your account, you must notify our support team immediately.
• Transferring or renting your account to a third party is strictly prohibited.
• To deactivate your account, contact the support team via live chat or email.

4 Account Verification (KYC)

To ensure the security and transparency of the cxurl platform, we follow a Know Your Customer (KYC) process. We may request identity verification documents in the following circumstances:

• At the time of the first withdrawal request.
• For large-value transactions.
• If suspicious activity is detected on the account.

Copies of a National ID (NID), passport, or driving licence may be used for verification. Withdrawals may be held until verification is complete.

5 Deposit Terms

Funds can be deposited on the cxurl platform via bKash, Nagad, Rocket, and bank transfer. The following rules apply to deposits:

Deposits from third parties are not permitted. The name on the payment source must match the account name. Otherwise, the transaction may be cancelled or placed under investigation.

6 Withdrawal Terms

The following conditions must be met to withdraw winnings:

• Minimum withdrawal amount: ৳800.
• Approved withdrawal requests are generally processed within 1 hour (BST).
• Withdrawals may be delayed if KYC verification is not complete.
• The applicable wagering requirement must be met before withdrawing bonus funds.
• cxurl reserves the right to hold withdrawals if fraudulent activity is suspected.

7 Welcome Bonus

New members have the opportunity to receive a 150% bonus of up to ৳5,000 on their first deposit. The following conditions apply to claiming and withdrawing this bonus:

• The bonus amount must meet a 15x wagering requirement before withdrawal.
• Bonus funds may only be used to place bets on games approved on the platform.
• The welcome bonus applies to the first deposit only — once per account.
• After claiming the bonus, the wagering requirement must be met within a specified time limit.
• Multiple bonuses cannot be used at the same time unless specifically permitted.

8 VIP Program and Cashback

The cxurl VIP program has three tiers, and a weekly cashback benefit is provided at each tier:

• Bronze: Up to 0.3% cashback per week. Newly active members start at this tier.
• Silver: Up to 0.7% cashback per week. Members can be promoted from Bronze to this tier through regular play.
• Gold: Up to 1.0% cashback per week. This highest tier can be reached from Silver through further active participation.

9 Bonus Misuse Policy

Any irregularity or fraudulent behaviour related to bonuses may result in serious action:

• If bonus misuse is found, cxurl may cancel the relevant bonus.
• Claiming bonuses using multiple accounts will be treated as fraud.
• Attempting to collect bonuses with false information may result in permanent account closure.
• cxurl reserves the right to forfeit funds obtained through fraudulent means.

10 General Gaming and Betting Rules

The following rules must be strictly followed while playing on the cxurl platform:

• Each game has its own rules — read the game description before you start playing.
• If a game is cancelled due to a technical error, the bet amount will be refunded.
• If the internet connection is lost, the outcome of an ongoing game is saved on the server and settled accordingly.
• If there is any doubt about a game result, our support team will investigate and make a final decision.
• Incorrect payouts displayed due to software errors or unintentional mistakes will be considered void.

11 Prohibited Activities

The following activities are strictly prohibited on the cxurl platform:

• Playing using bots, scripts, or automated software.
• Intentionally exploiting game vulnerabilities or technical errors.
• Disrespectful behaviour toward other players or cxurl staff.
• Using the platform for money laundering or any other illegal financial activity.
• Creating multiple accounts or operating another person's account.

12 Responsible Gaming Policy

cxurl believes that online gaming should be a form of entertainment. We encourage our members to play responsibly and offer the following protective measures:

• Self-Exclusion: If you feel that gaming is becoming harmful, you can apply a temporary or permanent self-exclusion through the support team.
• Deposit Limits: You have the option to limit the amount you deposit within a specified time period.
• Break Feature: Your account can be placed on a break for a set period of time if needed.
• It is important to seek professional help for addiction-related issues.

For more information, visit our Responsible Gaming page.

13 Privacy and Data Protection

Protecting your personal information is very important to us. cxurl uses SSL encryption technology to keep all transactions and personal data secure.

• Your personal information will be collected and used only for the purpose of providing services.
• Your information will not be shared with third parties except where required by law.
• You may request to view, correct, or delete your information.

To learn about our full data protection policy, read our Privacy Policy.

14 Account Suspension and Closure Policy

cxurl may temporarily suspend or permanently close any account in the following circumstances:

• If any clause of these Terms is violated.
• If fraudulent or suspicious activity is detected on the account.
• If false information is provided during KYC verification.
• If the account remains inactive for an extended period.
• By order of a court or relevant authority.

A valid balance will be returned upon account closure, but this policy does not apply in cases of fraudulent activity.

15 Complaints and Dispute Resolution

If you have a complaint about any matter, please follow the process below:

• Step 1: Notify our support team via 24/7 live chat.
• Step 2: Send a detailed complaint by email: [email protected]
• Step 3: cxurl will investigate the complaint within a set timeframe and respond in writing.

16 Limitation of Liability

cxurl provides its services on an "as is" basis. cxurl's liability is limited in the following matters:

• If gameplay is disrupted due to technical issues or server downtime.
• Loss suffered by a player due to internet connection problems.
• Software errors by third-party game providers.
• Service disruption caused by unforeseen events.

However, we are committed to ensuring the highest level of security and reliability.

17 Entire Agreement & Severability

These terms constitute the entire agreement between cxurl and the user, and replace all prior oral or written understandings. If any clause of these terms is declared invalid by a court, the remaining clauses will remain fully in force.

18 Changes to Terms

cxurl reserves the right to modify these terms at any time. A notice will be posted on the platform before the changes take effect. If you do not agree with the new terms, you have the option to close your account. However, if you continue using the service after the changes, you will be considered to have accepted the new terms.

19 Contact

If you have any questions or complaints about these terms, please contact us:

• Live Chat: Available in Bengali 24/7.
• Email: [email protected]